How is the Belarusbank internet banking code card used? Belarusbank internet banking code card M banking belarusbank requests an access key

The use of Internet services from financial institutions is becoming more and more popular. Simple, user-friendly interfaces, versatility of remote banking is combined with the ability to adapt to any, even the most busy schedule. The offer from Belarusbank is considered one of the most comfortable, promising and protected. This effect is achieved by progressive technologies, including the use of a code map.

What is it like

Outwardly, the code card practically does not differ from the plastic bank cards that have become familiar to everyone. It is the same size. The outer part pleases with a nice design, while the inner part contains several columns of numbered codes. The location of the codes is selected by a special system and is not repeated in other plastic media. Using individual data, the client receives a guarantee of confidential use of his financial resources, as well as information on them.

You can get only one card per customer name. When changing the name or surname, you must contact the bank to re-register the relationship. With you, you should have new documents confirming the identity of the client.

What is it used for

Belarusbank issues an original code card for each of its Internet banking users, the use of which will allow you to enter your Personal Account. Many banks offer their customers, besides the password and login, to enter one-time codes from telephone SMS when entering, or to answer phone calls. This practice requires unambiguous availability of mobile communications. If the phone has run out of charging, it is broken or lost, it becomes impossible to work with the bank remotely.

In this respect, the code map is much more user-friendly. The standard size allows you to store it in a business card holder, along with other bank and discount cards. At the beginning of the session, after entering the login and password, the Belarusbank system prompts the user to enter a one-time password - a code from the back under a certain number. Thus, the client conducts a guaranteed secure session and at the same time may not be afraid of difficult situations with an additional technical tool - his mobile phone.

In this case, the plastic carrier is issued once, there are no restrictions on the number of entries made with it.

Where and how to get

Despite the presence of several accounts, only one code card is issued, since Internet access in the Personal Account opens up the possibility of conducting transactions and obtaining information with all of them at once. It can be obtained in two ways:

At the bank's office, where a specially developed application form is submitted. If you have a client's bank card and passport, you can get a single access to all your accounts in Belarusbank. Documentation takes place on the spot, as well as payment for the service. The bank's specialist issues a password and login to the account to enter the Personal Account. In the same place, plastic is issued, after which only activation in the info kiosk remains.
When submitting an application in electronic form on the official website of Belarusbank, it is enough to independently enter the basic identification data and pay for the service electronically from a bank card. The carrier itself is delivered by mail within 10 days in person after presentation of the passport. If during this period the owner is not present at the place of residence, the card is returned to the financial institution, and the application for access to remote services becomes rejected. If the client failed to receive the card within 10 days, it is necessary to contact the specialists of Belarusbank again.

Activation procedure

In order to use the card, you must first activate it in the infokiosk. The latter is the same ATM, but without the ability to issue money. The work happens only with the receipt of information.

Before activating the Belarusbank internet banking code card, you need to obtain information on the location of the nearest infokiosk. To do this, you should use the advice of a bank employee, the map of the official website or a hotline.

When working directly with the infokiosk, you need:

Correctly insert your bank card into the card reader of the infokiosk.
Enter the PIN-CODE of your magnetic carrier.
Among the "Service operations" select "Card activation".
Clarify the choice among the proposed options.
Enter the number of the received code card upon request. It is located on the back of the card.
Re-enter the number.
After offering options for receiving a check, choose the most comfortable one.
Be sure to indicate the end of work in the information kiosk and get your bank card back.

After carrying out this procedure, the client receives an almost activated entrance to his personal account to be able to work remotely with his accounts.

If during the year the client never uses the received card, both will be automatically blocked back, and in the future will be completely canceled.

How to work with codes

In order to enter your page, you must enter the basic identification data for the portal - login, password and code under the number requested by the site. Only after that, the system allows the client to carry out banking operations and receive information on accounts.

In order to enter the desired code, you need to find the desired number on your card and enter the numbers from the plastic into the request line. It is important to prepare the card ahead of time, since the request is valid for only 1 minute, after which you will have to re-enter.

Security measures

Since the code card is a guarantee of the security of the client's finances, it is imperative to adhere to several rules:

Prevent the code card from falling into the hands of third parties, including close relatives and bank employees.
In case of loss, as soon as possible, warn the bank's employees about the incident, as a result of which the card will be blocked. In the future, a secondary card will be issued, for which you need to contact any bank branch with a corresponding statement.
Carefully enter the data on the site. If the information is entered incorrectly three times (login, password, code), the account is blocked. You can remove the blocking by calling 147 or using SMS. More detailed information on the official website of the bank.

It's time to talk about what the Belarusbank internet banking code card is and how to activate it.

The pace of life of modern people pushes them increasingly to turn to Internet services in order to reduce the time for any operation. This is especially true for banking services. For Belarusbank customers, it will not be superfluous to learn how to use the Internet banking of this structure.

What is a code map?

With this tool a client of Belarusbank gets access to an online service.

It looks like a standard bank card with one difference - instead of a magnetic tape, there are digital codes on the back. Each combination is unique and randomly generated by the bank system.

What is the Belarusbank code card for?

Usually, online banking of financial structures requires entering a code from an SMS notification that comes to their mobile phone, but this procedure is difficult in those moments when the user does not have this gadget with him (for example, the client has lost it). In this case, use the Belarusbank code from the plastic issued by it is the best option.

Registration in the "Internet banking" system

Actions for online registration of Internet banking

Online registration in the "Internet banking" system.

Absolutely all Belarusbank clients can use the digital password card to log into their accounts in the system to perform financial transactions with their current accounts in the company.

The advantages of this product:

The main plus when working with it, there is freedom from binding a mobile phone to banking.
Plastic very convenient to store in a purse, purse or pocket, so it's available anywhere, anytime.
With any code, the user protects its activities with a bill from outside interference, and also avoids making the mistake of receiving data when transferring the code from the phone.
No restrictions on the use of each combination with plastic.

How to get a Belarusbank code card?

Each bank client can receive a single set of combinations regardless of the number of open accounts.

You can get codes in two ways.

If after 10 days the order did not arrive at the address - need to contact to the bank's hotline.

Before using the card must go through a mandatory procedure- activation through the bank's self-service terminal.

In order to find out about the address of the nearest terminal, you should go to the bank's website, where information about the location of all ATMs and self-service terminals is located in any city.

Also this information will be shared by employees in any branch and in the customer support center.

The procedure for working with an infokiosk as follows:

Insert a card (not codes, but a bank card) into the reader and dial a personal pin code.

Step 1

Enter the "Service operations" menu.

Step 2

Select the section "Card activation".

Step 3

Go to the subsection of activating the service card.

Step 4

In the form that opens, dial the serial number of the plastic (it is indicated in the upper part above all combinations).

Step 5

Further, the system will ask for a repetition of the number for verification.

Step 6

The client must confirm all actions with the appropriate button, as a result of which the machine will issue a check and a card to the client.

Final stages:

As you can see, it is not at all difficult to activate the banking code card, the main thing is to follow the above recommendations.

How to use Belarusbank codes?

The principle of using the combinations is very simple - when opening a session, the Belarusbank Internet banking system, in addition to entering the login and password from the client's profile, will request a code from the card. The required code can be determined by the sequence number that the system requests.

It is very important to have plastic in front of your eyes, since for the introduction of the desired combination, the service takes only a minute and time to look for a wallet or bag in which the card is stored at all.

Useful video:

Security measures to protect access to accounts in Belarusbank through the online service

Like other customer banking information, the code card is a confidential product and requires the fulfillment of a number of safety conditions:

Codes should not be in the access zone for third parties (relatives and bank employees are also among them).
After the client has discovered the loss of the card, he is obliged to urgently notify about it company for its further blocking. In this case, Belarusbank releases new plastic with new combinations.
If in the Internet banking program enter the wrong code 3 times, the system will automatically close access to the account. To unfreeze a profile, you need to contact the bank by phone 147 or use SMS informing.

It will be useful to know

An alternative to SMS codes for entering Internet banking in the form of a card with passwords is very beneficial for many reasons. Therefore, each client of Belarusbank insures himself against the impossibility of confirming his actions by telephone.

Internet banking is a hardware and software complex of JSC JSSB Belarusbank, which allows you to manage your account through the global network.

Important! One client can have only 1 account in the Internet Banking system.

Only holders of a card issued by Belarusbank can connect to the service. Connection of "Internet banking" is carried out via the Internet or during a personal visit to the bank.

Connection procedure through the Belarusbank website

To connect the service through the site, the following steps are required:

on the website of JSC “JSSB Belarusbank” fill out an application for receiving the service;
pay for this service through "Internet banking", using the payment card specified in the application.

If you connect through the website, then after registering the application, the Belpochta employee will deliver the personal identification data required for use in Internet banking to the client within 10 days.

What to do if Internet banking of Belarusbank is blocked?

After 3 times of incorrect login or password, the account is blocked. To resume work, you need to submit an application to the bank to unblock it in the system.

Brief instructions for use

After receiving the identification data, you need to enter your personal account on the Belarusbank website.

In the personal account, the client will be able to manage the bank account.

The interface of the office is designed to be intuitive, so users will not have any difficulties after visiting it.

The following functions are available in your personal account:

get acquainted with the information about the operations performed;
analysis of account balance and expenses;
various settings;
replenish and create deposits;
request reports on deposits;
coordination of work with credit cards;
payment of loans;
financial transactions to transfer money to other accounts;
pay for utilities.

Personal settings

Personal account allows you to change your password and change data about yourself, etc.

In order to carry out these operations in Internet banking, the following steps are required:

go to the ibank.asb.by page;
enter a password, login and press "Enter";
dial a personal key from your code card.

Procedure for activating the code card

You must enter the "Maps" menu. Provide your mobile phone number. Next, the client will receive an activation code. This code is also required to be entered in the menu, as well as the number, expiration date and code on the back of the card.

One-button payment

In the case of performing the same financial actions, it is very convenient to use the function "One-button payment".

To this end, the following must be done:

open a personal account;
enter "Payments" and click on "One-button payment";
determine the account number for making payments;
mark the list of paid services;
click on the "Continue" button.
Enter payment information in the form displayed;
approve the payment by clicking on "Pay".

Commission interest may be charged on financial transactions via Internet banking.

How to proceed to registration in the application?

How do I register in the app?

Go to registration in the application.
Click on the "Next" button on the screen where the application offers to register the device.
Click the "Accept Terms" button on the License Agreement screen.
Set the access key that will be used for authorization in the application (The access key must consist of numbers and letters at the same time. The length of the access key is from 5 to 15 characters, letters can be used in Latin or Russian. If the entry fields of the access key are highlighted in red, this means that the user entered an access key that does not meet the requirements described above, or the values in the "Access key" and "Repeat access key" fields do not match. Accordingly, until the user fills in these fields correctly, he will not go to the next registration screen).
Select a mobile operator and indicate a phone number (it is important that the phone number is indicated to which the SMS banking password is registered), then click on the "Next" button.
Confirm registration with a confirmation code sent to the specified phone number.

How to register an application without access to the Internet of a mobile device?

Registration and operation of the application without the Internet is not possible on mobile devices with iOS and Windows Phone operating systems.

On devices with the Android operating system (in applications below version 3.7.4.):

Disable Internet (both wi-fi and mobile data transfer).
Go to registration.
On the "Phone number" screen, click the "Next" button and click "Post via SMS" in the window that appears.
Complete registration by entering the received confirmation code.

SMS with registration code does not come

If the SMS with the code has not arrived within 5 minutes, then you need to make sure that the fields "Phone number" and "Operator" are filled in correctly. Reboot the phone and re-request the registration code. If the SMS with the registration code has not arrived, contact your mobile operator about the non-delivery of the SMS.

After sending the registration code, the error "Invalid registration code or its time has expired" appears

The validity of the code is 5 minutes, if the SMS with the registration code arrives later, you need to click the "Retry request" button, check the phone number again and click "Next".

When registering, the message "Registration error in the notification service" appears or the registration request is being sent for a long time

The error is specific to the Nokia Lumia mobile device. When it occurs, you need to perform the following actions:

Make sure that the phone is charged and that the heart-shaped icon is not displayed on the battery indicator (if the icon is displayed, you need to charge the phone or turn off the power saving mode).

Adding maps and activating packages by maps

How to add a card in the application and activate the package?

NSAfter registration, click on the "Add now" button.

Click in the lower right corner on the add card button.

Press the "Menu" button in the upper left corner on the main screen of the application and go to the "Maps" section. Then click on the "+" button in the lower right corner.

Ways to add a card
	According to the bank card	By SMS banking password
For cards of JSC "ASB Belarusbank":	It is possible to add maps in this way: If the phone number to which the application is registered matches the phone number that was specified when the card was issued at the bank. or: If a 3D-Secure password is registered on the card. Register3D-Secure passwordWHOcanv ANDinternet banking JSC ASBBelarusbank» . If the card has already been added to the M-Belarusbank application (for example, using the SMS banking password), then the 3D-Secure password can be registered in the "Services" section.	The SMS-banking password can be obtained from the self-service kiosk or the Internet banking system. SMS banking phone number to whichregisteredapplicationse (« About the app»).
For cards of other banks:		The SMS-banking password can be obtained from the information kiosk of JSC “ASB Belarusbank”. SMS bankingmust be registered to the samephone number to whichregisteredapplicationse (it is possible to view in the section« About the app»).

ATTENTION! DO NOT GIVE THIS PASSWORD TO ANYONE.

After filling out the form for adding a card, click on the "Next" button, select the required package and click on the "Activate package" button.

How to enable auto-renewal of a package by card?

Enabling auto-renewal of the package is available:

when adding a new card to the application;
when renewing a package with an already added card.

Auto-renewal is available for the "Full", "Basic" and "Economy" packages.

To enable auto-renewal of a package, you need to add a card or renew the current package using a card with the auto-renewal function of the package enabled.

How to turn off auto-renewal of a package?

To turn off the auto-renewal of the package by the card, you need to activate the package with the option "Auto-renewal of the package" disabled.

Also, the auto-renewal of the package is disabled automatically when the card is removed from the application.

ATTENTION!WHEN REMOVING THE APPLICATION, THE AUTO-RENEWAL OF THE PACKAGE DOESN'T BE DISCONNECTED!

Errors when adding a map

"Completed unsuccessfully. Cardholder was not authenticated."

The error occurs when adding a card according to the bank card data and means that the 3D-Secure password is not registered on the card. Using Belarusbank cards, it is possible to register a 3D-Secure password in the Internet banking system and add a card to the application using it. Or choose another method of adding a card - SMS-banking password, having previously received the password at the bank's infokiosk or Internet banking system (only for Belarusbank cards).

"The 3D-Secure password has not been confirmed. Please add the card again."

The error occurs when adding a card using bank card details. Means that the time of the operation has expired (the time for entering the 3D-Secure password has expired).

“Connect SMS-banking in the info kiosk or Internet-banking Belarusbank and activate the card in the M-Banking application with a password for SMS banking. "

An attempt is made to activate the card using the bank card data. At the same time, the user does not have a 3d-secure password registered and the phone number to which the application is registered does not coincide with the phone number that was specified when the card was issued at the bank. The user will be able to add the card ONLY using the SMS banking password.

"There is no access to the SMS-banking service. Register at the Belarusbank info kiosk and activate the card in the M-Banking application."

The SMS-banking service has not been registered to the phone number specified during the registration of the application. To add a card, you need to register SMS-banking at the infokiosk or in the Internet banking system (only for Belarusbank cards).

This error occurs in two situations:

When adding a card earlier, the SMS banking password was entered incorrectly 3 times, and therefore, the SMS banking registration was canceled. In this case, you need to register SMS-banking again.
SMS banking password is registered to a different phone number

How to renew a package with a card?

On the map image, click on the "Activate" button

Lost SMS-banking password, is it possible to recover it?

It is impossible to recover the password. In the info kiosk or Internet banking (for Belarusbank cards), you need to cancel the old registration of SMS banking and register this service again.

When activating a package, the error "The selected package is not available for your card" appears.

The error occurs when activating the "Basic" or "Full" package. These packages are available only for Belarusbank cards.

Adding a card and activating the package is successful, but after that the card is displayed in the application as inactive.

Set the current date and time on your mobile device and re-enter the application.

How to activate the second card?

Adding subsequent cards to the application is identical to the procedure for adding the first card (the bank can set limits on the maximum number of cards). When adding cards using the SMS banking password, registration of SMS banking is required using the phone number to which the application was registered. The phone number to which the application was registered can be viewed in the section "About the application").

When activating a second or subsequent card, no discount was provided.

To receive a discount on the second and subsequent cards, at least one card must be paid for at the full cost of the package.

How do I remove a card from the app?

Go to the "Maps" section, then go to edit mode (pencil-shaped icon) and select the required map. On the card editing form, click on the "Delete selected card" button.

Are funds debited when changing a package?

If the package is changed to a package with a higher value, the full cost of the package is written off and the package is reactivated for 30 days.

Are funds debited when the card is added again and the package is activated (for example, after reinstalling the application on another phone)?

When adding a card with the same package, if the package has not expired yet, the funds will not be debited again.

There has been a change (re-issue, renewal) of the card, do I need to do something in the application?

When changing the card, you need to re-add it and activate the service package (see clause 2.1).

Alert channel

How are alert channels different?

Internet - notifications are received in the form of notifications, viewed and stored in the application (to receive notifications, a mobile device must be connected to the Internet).
SMS notification - notifications are received in the form of notifications, viewed and stored in the application (To receive notifications, you do not need to have a mobile device connected to the Internet.
This notification channel is available for mobile devices with the Android operating system in applications below version 3.7.4. Starting from version 3.7.4, this notification channel is no longer available for Android devices).
SMS - notifications come in the form of SMS messages to the phone number to which the application is registered, they are stored in the memory of the mobile device (like ordinary SMS messages).

How can I change the notification channel?

In the application, select "Settings" - "Notification channel" - select the desired channel and click the "Save" button.

The notification channel "SMS-Notifications" has disappeared in the settings

It is necessary to check the version of the client application (section "About the application" in the navigation menu). The notification channel SMS notification has ceased to be available since the application version 3.7.4 for phones with Android OS. Therefore, if the user has application version 3.7.4 or higher, then this notification channel will be unavailable to him. He can use either the Internet or SMS notification channel.

Only notifications about the receipt of funds are received, notifications about expenditure transactions are not received.

Notifications are received by cards that are added to the application. In the case of using a card that has not been added to the application (for example, the client has two cards to one account, one is added to the application, but uses the other to calculate), notifications about debit transactions will not be received.

SMS notifications are not received

It is required to try to restart the mobile device, change the settings of the mobile device, including the installed software (power saving mode, antivirus programs, applications that optimize the operation of the mobile device, etc.), which may prevent the display of directed notifications. If the recommended actions do not solve the problem, it is possible to contact the cellular operator for advice (when contacting the cellular operator, to receive a correct consultation, you must indicate the phone number from which the sending is made - Mbank).

Notifications are not received via SMS notification and / or the Internet (Huawei mobile device).

For Huawei p8, y7 models:

Settings - Notifications and status bar - Notification manager - M-Belarusbank - enable banners, activate priority.

Settings - Battery - Disable applications after locking the screen (or something similar) - deactivate the option for the application.

For Huawei p9 models:

Settings - Notifications and status bar - М-Belarusbank - activate all fields.

Settings - Applications - M-Belarusbank - Battery - deactivate the option for the application.

For versions below Android 5:

Settings - Protected applications - Mark the M-Belarusbank application as protected.

Power saving - Activate the power saving mode "Smart".

For Android 7.8 versions:

Settings - Applications and notifications - Notification manager - M-Belarusbank - activate all switches, set "Notifications on the lock screen" - "Display".

Notifications are not received via SMS notification and / or the Internet (Xiaomi mobile device).

Notification channel SMS notification is available for mobile devices with the Android operating system in applications below version 3.7.4.

In the standard "Security" application (or in the Phone Settings) select the "Permissions" section, then go to the "Autostart" menu and activate the options for the M-Belarusbank application, go to the "Other permissions" menu, select the M-Belarusbank application, activate all options.

Notifications are not received via SMS notification and / or the Internet (Samsung mobile device)

Notification channel SMS notification is available for mobile devices with the Android operating system in applications below version 3.7.4.

In the settings of the mobile device, the following actions are required:

For versions below Android 5.6:

Settings - Sounds and notifications - Application notifications - M-Belarusbank - activate priority.

For Android versions 7, 8:

Settings - Notifications - activate the option for the M-Belarusbank application.

Settings - Notifications - In the upper right corner, the "Advanced" button - M-Belarusbank - activate "Allow notifications", set the priority, deactivate "Show without sound", activate the option "Show content" on the lock screen.

Notifications are not received via SMS notification and / or the Internet (Meizu mobile device).

Notification channel SMS notification is available for mobile devices with the Android operating system in applications below version 3.7.4.

In the standard "Security" application, you need to perform the following actions:

Battery - Power saving mode - deactivate.
Battery - Power saving mode - deactivate the "Network off in standby mode" function.
Battery - Super Mode - Deactivate.
Battery - Super mode - activate the "Software enabled in super mode" function for the M-Belarusbank application.
Permissions - Application notification - activate all options for the M-Belarusbank application.
Permission - Run in the background - M-Belarusbank and Google Play Service applications - allow work in the background.
Permission - Software permissions - select the M-Belarusbank application and activate the "Notification" and "Show on the lock screen" options, set the "Run in background" option - "Allow work in the background".

Notifications are not received via SMS notification and / or the Internet (mobile device with Windows Phone operating system).

Notification channel SMS notification is available for mobile devices with the Android operating system in applications below version 3.7.4.

Deactivate power saving mode.
Restart your phone.
Connect your mobile device to the Internet.

If the battery percentage is low - the mobile device may start saving energy and not receive notifications - in this case, you will need to charge the phone.

No alerts (Apple mobile).

If the mobile device is connected to the Internet in its settings, you need to do the following:

"Settings" - "Applications" - "M-Belarusbank" - "Notifications" - activate all options - select "Banner".

Notifications are not received via SMS notification channels and / or the Internet (general recommendations for other mobile devices).

Is it possible to perform operations in the application without using the Internet (set up an SMS communication channel)?

The ability to conduct transactions without using the Internet (via SMS) is available in the application (for mobile devices with the Android operating system in applications below version 3.7.4) and is carried out as follows. If you disconnect your mobile device from the Internet and click on any button that sends a request (for example, "Pay" or update the card balance), a pop-up window will appear that will offer to send a request via SMS.

Can an application installed on a mobile device with iOS and Windows Phone operating systems work without an Internet connection?

No. Mobile devices without a GSM module, including mobile devices with the listed operating systems, can work (transmit requests / data) exclusively over the Internet.

Making payments

How to find payment in ERIP?

To search for a payment, you need to go to the "Payments and Transfers" section, click on the search button for ERIP in the upper right corner of the screen (represented as an icon -), select a search criterion (Service name, recipient's UNP, Service code), enter data and complete Search. Find the required one in the proposed search results and go to the payment form.

Is it possible to make a payment through ERIP if the mobile device is not connected to the Internet?

The list of ERIP payments is generated online and is available only if there is a connected mobile device to the Internet.

Can I make payments using the ERIP payer number?

This feature is missing.

When making a payment, throws it to the main screen of the application?

To disable this mode, go to "Settings" - "For Developers" - "Do not save options" (either "Do not save actions" or "Destroy windows") - deactivate the mode). After re-make the payment.

How to make a payment using a QR code?

Via the "M-Belarusbank" application (For Android versions above 3.2, for all iOS versions):

To do this, you need to go to the application, select the section "Payments and transfers" - "Payment by QR code" - point the smartphone camera at the QR code (the QR code is read automatically) - on the payment form, if necessary, enter additional data (meter readings, amount, etc.) and click the "Pay" button.

Via a third-party app that can read a QR code (for all Android and iOS versions):

To do this, you need to open any third-party application that can read a QR code (for example, "Lightning QR Scanner" or "QR & Barcode Scanner", etc.) and scan the QR code. After that, the application will display a link where the payment is available. This link can be opened using the M-Belarusbank application, for which the user needs to select the M-Belarusbank application in the provided list of possible applications and log in. After authorization and processing of the scanned QR code, a payment form will open, where, if necessary, you will need to enter additional data (meter readings, amount, etc.) and click the "Pay" button.

Contributions

How to go to the "Deposits" section?

To go to deposits, click on the "My finances" section, available in the navigation menu or under the card on the main screen, and select the "Deposits" tab.

The application operation log does not display operations for requesting the balance of funds on deposit accounts.

The balance of funds on deposit accounts is displayed in the application exclusively on the deposit account card.

The application does not display deposit accounts opened in bank branches by a non-resident of the Republic of Belarus.

The search for deposit accounts in the application is carried out by the personal passport number of the holder of Belarusbank cards added to the application. In this connection, only residents of the Republic of Belarus can view the deposit accounts in the application.

The application does not display a list of active deposit accounts after adding a card and activating the package.

The list of deposit accounts becomes available approximately 5 minutes after adding the card and activating the package.

How to make a deposit?

The replenishment operation is available in "Payments and transfers".

In the application you can top up:

deposit by IBAN account number
deposit by account number
internet deposit

Can I open a deposit in the application?

Yes, you can open a deposit. To do this, go to the "My finances" section, select the "Deposits" tab and click on the [Open deposit] button at the bottom of the screen. Select the required deposit to open, ! carefully read the terms of the contract! enter the minimum amount to open a deposit and click on the final button [Open].

Can I close a deposit in the application?

You can close in the application ONLY online deposit.

To close a deposit you need:

Go to the "My finances" section.
Select the "Deposits" tab. Click on the deposit you want to close.
Click on the "Services" tab.
Click on the operation "Close deposit".

Accounts

How to go to the "Accounts" section?

To go to "Accounts", click on the "My finances" section, available in the navigation menu or under the card on the main screen.

What information is displayed in the "Invoices" section?

The "Accounts" section contains the user's open card accounts with JSC "JSSB Belarusbank".

In the details of the card account, you can see the card account balance, account number, account IBAN, overdraft amount and cards linked to the account.

Cards linked to an account is a list of cards linked to this account and added to the application, as well as an element indicating that there are cards linked to this account, but not added to the application. If there are no such cards, then the element is not displayed.

How is the balance of the card account formed?

The balance of the account is formed without taking into account the overdraft and funds blocked by cards. The balance of the card account is updated once a day after the close of the banking business day.

How do I open an account in the app?

To open an account in the application, you need to go to the "My finances" section and click on the corresponding button "Open an account". This will open the form "Applications for a card", because a new card account is created for the new card. To successfully open an account, at least one Belarusbank card must already be added in the application.

Services

Checks (statements) are not received by e-mail.

Check if the e-mail address is correct in the application.
Check for the presence of checks (statements) in the "Spam" folder of the mailbox (related to the individual settings of the client's mail or the settings of the spam filters of the mail service).
Contact the support of the postal service with a description of the problem.
Change the mail service (for example, mail.ru to yandex, gmail, etc.).

How to order an e-mail statement?

To order a statement by e-mail, go to the section "Services" - "Statement by e-mail" - if necessary, indicate the e-mail address (other requested data) - click "Request" (Statement of the account for the month is received on a monthly basis once a month, other statements within a few minutes after ordering).

Service "Card-check to e-mail".

Through the service "Card-check by e-mail" it is possible to order a check by e-mail about the operation performed in the application by its number or checks on operations for a period not exceeding half a year (checks are received by e-mail within a few minutes after ordering ).

How can I get an e-mail statement if I reinstalled the application?

After reinstalling the application, you need to add the card to the application and activate the package for it, then go to the "Services" - "Statement by e-mail" section - if necessary, specify the e-mail address (other requested data) - click "Request" (Statement monthly invoices are received on a monthly basis once a month, other statements within a few minutes after ordering).

How to register a 3D-Secure password?

You can register a 3d-secure password only with a card that has already been added to the application. To register a 3D-Secure password, go to the section “Services” - “3D-Secure Password” - “Registration” - select the type of password 3d-secure - enter the requested data - click “Register”.

Types of 3d-secure password:

static - it is set once and is used constantly, in the application there is an option "Create your own";
dynamic - each payment will receive a different password in a test message, in the application there is an option “Receive by SMS”.

Application errors

"No internet connection"

You need to connect your mobile device to the Internet.

"Data retrieval error"

It is required to make sure that the mobile device is connected to the Internet and the connection is stable (For example, by accessing the Internet through a browser. If the search fails, it means that the mobile device is not connected to the Internet. Therefore, you need to connect your mobile devices to the Internet.).

If the mobile device is connected to the Internet and the connection is stable, but an error still occurs in the application, then it is recommended:

Disconnect the mobile device from the Internet and reconnect.
Restart your mobile device.
Deactivate the mode of restricting Internet traffic in the settings of the mobile device.
Deactivate modes of third-party applications (for example, AdGuard, AdBlock, Kaspersky, Dr.Web, etc.) installed on a mobile device that can block access to the Internet through the M-Belarusbank application.

For Xiaomi mobile device:

It is required to deactivate the mode of restricting the operation of the M-Belarusbank application on the Internet. For what it is required to perform the following actions in the settings of the mobile device:

Go to the standard application "Security" - "Traffic" - "Data transmission" - activate Wi-Fi and 3G / 4G modes for the M-Belarusbank application.

For Android mobile device:

Disconnect the mobile device from the Internet and perform the operation in the application via SMS (i.e., when attempting to perform the operation, an error will be displayed when connecting to the Internet with the ability to perform the operation via SMS). The successful status of the operation will confirm the problem of connecting the mobile device to the Internet. In this connection, it is required to check the positive balance, you can check the information with the mobile operator)

It is required to clarify whether the M-Belarusbank application was installed on any other mobile device or copied (restored) from a backup. In the above cases, the application needs to be removed and reinstalled by re-registering it, adding a card and activating the package (the application can work correctly only when installed from the application store, as well as on one device (the last one on which it was installed).

Error "Unable to send a request via SMS" or "Error sending SMS".

You need to make sure that the balance on the phone is positive and, if necessary, top it up (when using a mobile device with two SIM cards, you need to check the balance on the SIM card installed in the main / first slot).
Restart your mobile device.
Change the settings of the SIM card in the phone (the SIM card with the number to which the application is registered must be installed in the main / first slot and there should be no restrictions on sending SMS by the phone number).

Error "Communication with the bank failed" or "Your card is blocked. Please contact the bank".

The card on which the request is made is blocked. On the added card in the application, you can see the last 4 digits of the card number, and then contact the round-the-clock customer service to unlock it by phone +375 17 299 25 25.

"Server address determination error", "Request forwarding error", "Debt information not defined".

The specified error occurs when repaying a loan using irrelevant details. In this case, to clarify the current details, it is possible to contact the bank institution at the place of issue of the loan or to the Bank's Contact Center by phone 147.

When checking the balance, "Refused. Please call 2992525"

Perhaps the card has a partial blocking (for example, the PIN has never been entered). The exact cause of the error can be clarified in the customer service of OJSC "Banking Processing Center" by the number +375 17 299 25 25 .

Settings

How to go to application settings?

To go to the application settings, on the main screen, press the button with three lines in the upper left corner and select the "Settings" section.

How can I change / add an e-mail address?

Enter a new address in the application settings in the "Enter e-mail" field. The value of the new address will be applied automatically after exiting the settings.

PIN-code - an alternative entrance to the application. Access to the application using a PIN code is possible if the mobile device is connected to the Internet. If there is no Internet access or the connection is unstable (weak signal), then you can enter the application using an access key or using a fingerprint (if this function is supported by a mobile device). The number of unsuccessful attempts to enter the PIN code is 3, when the application is blocked by the PIN code, other login methods are not blocked.

Fingerprint is an alternative entrance to the application. The functionality of the mobile device is responsible for the correct operation of fingerprint recognition in the application. If fingerprints are not entered in the settings of the mobile device or the unlocking of the device is disabled, then the fingerprint recognition will also not work in the application.

The number of unsuccessful fingerprint login attempts is 4-5 (depending on the mobile device); when the fingerprint login is blocked, other login methods are not blocked.

Go to registration in the application.
Click on the "Next" button on the screen where the application offers to register the device.
Click the “Accept Terms” button on the License Agreement screen.
Set the access key that will be used for authorization in the application (The access key must consist of numbers and letters at the same time. The length of the access key is from 5 to 15 characters, letters can be used in Latin or Russian. If the entry fields of the access key are highlighted in red, this means that the user entered an access key that does not meet the requirements described above, or the values in the “Access key” and “Repeat access key” fields do not match. Accordingly, until the user fills in these fields correctly, he will not go to the next registration screen).
Select a mobile operator and specify a phone number (it is important that the phone number is the one used to register the SMS banking password), then click on the "Next" button.
Confirm registration with a confirmation code sent to the specified phone number.

Registration and operation of the application without the Internet is not possible on iOS and Windows Phone platforms.
On devices with the Android operating system, registration and operation of the application without the Internet is possible only in application versions 3.7.3.309 and below, and is carried out as follows:

Disable Internet (both wi-fi and mobile data transfer).
Go to registration.
On the “Phone number” screen, click the “Next” button and click “Post via SMS” in the window that appears.
Complete registration by entering the received confirmation code.

If the SMS with the code has not been received within 5 minutes, a pop-up window with the "Request code" button will appear on the screen. When you click on this button, the request for a confirmation code will be sent again.

If the confirmation code after the repeated request also does not come within 5 minutes, then the user must click the "Close" button in the pop-up window that appears. After that, on the "Confirmation code" screen, click on the "Repeat request" button, make sure that the "Phone number" and "Operator" fields are filled in correctly, and click the "Next" button again.

If the confirmation code is not received after the actions described above, then it is recommended to restart the phone and re-request the registration code.

If the SMS with the registration code has not arrived, contact your mobile operator about the non-delivery of the SMS.

This error means that an incorrect confirmation code was entered, or an old confirmation code was entered, which has expired (5 minutes). In this case, the user must go through the registration steps again and carefully check in SMS messages which code will be entered.

The error is specific to the Nokia Lumia mobile device. When it occurs, you need to perform the following actions:

Restart your mobile device.
Make sure that the phone is charged and that the heart-shaped icon is not displayed on the battery indicator (if the icon is displayed, you need to charge the phone or turn off the power saving mode).

How to add a card in the application and activate the package?

After registration, click on the "Add now" button.

Click in the lower right corner on the add card button.

Press the "Menu" button in the upper left corner on the main screen of the application and go to the "Maps" section. Then click on the "+" button in the lower right corner.

Ways to add a card	According to the bank card	By SMS banking password
What is required for activation?	The phone number to which the application is registered must match the phone number that was specified when the card was issued at the bank. A 3D-Secure password must be registered on the card.	You need to get SMS-banking password on the card
Where can I get passwords?	For Belarusbank cards: Initially, the 3D-Secure password can be registered only in Internet banking. If the card has already been added to the application (for example, using the SMS-banking password), then the 3D-Secure password can be registered in the “Services” section of the application.	Online banking. At the info kiosk.
A card of another bank can only be added to the application using the SMS banking password!

After filling out the form for adding a card, click on the "Next" button, select the required package and click on the "Activate package" button.

It is necessary to enter the data indicated on the card (“000”, “INSTANT CARD”, etc.). If such information is completely absent on the card, then it is necessary to enter the name and surname of the cardholder in Latin (as in the passport).

It is necessary to pay attention to which number the confirmation code was sent to.

If the SMS with the code has not been received within 5 minutes, a pop-up window with the "Request code" button will appear on the screen. When you click on this button, the request will be sent again to receive a confirmation code.

If the confirmation code is not received after the actions described above, then it is recommended to restart the phone and re-request the confirmation code.

If the SMS with the confirmation code has not arrived, contact your mobile operator with a question about the undelivered SMS.

The error occurs when adding a card according to the bank card data and means that the 3D-Secure password is not registered on the card. Using Belarusbank cards, it is possible to register a 3D-Secure password in the Internet banking system and add a card to the application using it, using cards of other resident banks, as a rule, the password is received via SMS (the method of obtaining / registering a password is determined by the issuing bank). Or choose another method of adding a card - SMS-banking password, having previously received the password at the bank's infokiosk or Internet banking system (only for Belarusbank cards).

When adding a card earlier, the SMS banking password was entered incorrectly 3 times, and therefore, the SMS banking registration was canceled. In this case, you need to register SMS-banking again.
SMS banking password is registered to a different phone number

For Belarusbank cards, this error means that the 3D-Secure password is not connected to the card and when the card was issued, the bank did not leave a phone number to receive service SMS. In this case, it is necessary to activate the card using the SMS banking password.

Auto-renewal is available for the "Full", "Basic" and "Economy" packages.
To enable auto-renewal of the package, you must activate the package using a card with the “Auto-renewal of package” function enabled.

To turn off auto-renewal of the package, you need to activate the package with the card with the option "Auto-renewal of the package" disabled.
Also, the auto-renewal of the package is disabled automatically when the card is removed from the application.
WHEN REMOVING THE APPLICATION, THE AUTO-RENEWAL OF THE PACKAGE DOESN'T BE DISCONNECTED!

WHEN REMOVING THE APPLICATION, THE AUTO-RENEWAL OF THE PACKAGE DOESN'T BE DISCONNECTED!
To disable this function, you must either re-register in the application and activate the card with the option “Auto-renewal of the package” disabled, or contact the support service of the mobile application.

You need to set the current date and time on your mobile device and re-enter the application.

Adding subsequent cards to the application is identical to the procedure for adding the first card (It is possible to add no more than 50 cards to the application. When adding cards using the SMS banking password, registration of SMS banking is required using the phone number to which the application was registered. which was carried out by the registration of the application can be viewed in the section "About the application").

When adding a card with the same package, if the package has not expired yet, the funds will not be debited again.

To search for a payment, you need to go to the "Payments and Transfers" section, click on the ERIP search button in the upper right corner of the screen (represented as a magnifying glass icon), select a search criterion (Service name, recipient's UNP, Service code), enter data and complete Search. Find the required one in the proposed search results and go to the payment form.

If the user selects a service when making a payment (for example, MTS - selects "By phone number") and throws it on the main screen of the application, this means that the "Do not save actions" mode is activated in the settings of the mobile device.
To disable this mode, go to “Settings” - “For Developers” - “Do not save options” (either “Do not save actions” or “Destroy windows”) - deactivate the mode). After that, re-make the payment.

Via the “M-Belarusbank” application (For Android versions above 3.2, for all iOS versions):
To do this, you need to go to the application, select the section "Payments and transfers" - "Payment by QR code" - point the smartphone camera at the QR code (the QR code is read automatically) - on the payment form, if necessary, enter additional data (meter readings, amount, etc.) and click the "Pay" button.

Via a third-party app that can read a QR code (for all Android and iOS versions):
To do this, you need to open any third-party application that can read a QR code (for example, “Lightning QR Scanner” or “QR and Barcode Scanner”, etc.) and scan the QR code. After that, the application will display a link where the payment is available. This link can be opened using the M-Belarusbank application, for which the user needs to select the M-Belarusbank application in the provided list of possible applications and log in. After authorization and processing of the scanned QR code, a payment form will open, where, if necessary, you will need to enter additional data (meter readings, amount, etc.) and click the “Pay” button.

Yes, the function of opening a deposit is available in the application. You can open the application ONLY online deposit.
To do this, go to the "Deposits" section and click on the [Open deposit] button. Select the required deposit for opening, carefully read the terms of the agreement, enter the minimum amount to open a deposit and click on the final button [Open].

You can close in the application ONLY online deposit.
To close a deposit you need:
1. Go to the "Deposits" section.
2. Click on the deposit you want to close.
3. Click on the "Services" tab.
4. Click on the "Close deposit" operation.

The section "Accounts" contains the user's open card accounts in Belarusbank.
In the details of the card account, you can see the card account balance, account number, account IBAN, overdraft amount and cards linked to the account.

To order an e-mail statement, go to the section “Services” - “E-mail statement” - if necessary, specify the e-mail address (other requested data) - click “Request” (Account statement for the month is received on a monthly basis once a month, other statements within a few minutes after ordering).

By means of the “Card-check by e-mail” service, it is possible to request a check by e-mail about the operation performed in the application by its number or checks on operations for a period of no more than half a year (checks are received by e-mail within a few minutes after the request ).

After reinstalling the application, you need to add the card to the application and activate the package for it, then go to the section "Services" - "Statement by e-mail" - if necessary, specify the e-mail address (other requested data) - click "Request" (Statement monthly invoices are received on a monthly basis once a month, other statements within a few minutes after ordering).

The Payroll service is available for the Android platform in application versions 3.7.0.271 and higher.
To receive a payment slip by e-mail, you must click on the card image on the main screen of the application, select the "Services" tab and go to the "Payment slip" operation. Then you need to fill out the transaction form with the correct data and request a payroll.
Pay attention! Information on pay slips is available for holders of Belarusbank payment cards - employees of Belarusbank's corporate client within the framework of salary services no more than six months from the date of the request.

You can register a 3D-Secure password in M-banking only with a card that has already been added to the application. To register a 3D-Secure password, go to the “Services” section (or “Payments and transfers”) - “3D-Secure password” - “Registration” - select the type of 3D-Secure password - fill out the operation form - click “Register”. More details about 3D-Secure technology and the features of its connection can be found on the website https://belarusbank.by/ru/2.

Users of Belkart payment system cards can connect only a static 3D-Secure password. To connect a static 3D-Secure password, go to the "Services" - "3D-Secure password" - "Registration" - "Create your own" section. More details about the 3D-Secure technology and the features of its connection can be found on the website https://belarusbank.by/ru/2.

The passkey is the main way to log into the app. The access key is set by the user independently when registering the application, consists of 5-15 characters, including numeric and alphabetic values.
PIN-code - an alternative entrance to the application. Access to the application using a PIN code is possible if the mobile device is connected to the Internet. If there is no Internet access or the connection is unstable (weak signal), then you can enter the application using an access key or using a fingerprint (if this function is supported by a mobile device). The number of unsuccessful attempts to enter the PIN code is 3, when the application is blocked by the PIN code, other login methods are not blocked.
Fingerprint is an alternative entrance to the application. The functionality of the mobile device is responsible for the correct operation of fingerprint recognition in the application. If fingerprints are not entered in the settings of the mobile device or the unlocking of the device is disabled, then the fingerprint recognition will also not work in the application.
Biometric data (scanning the iris of the eyes or face). This login method is only available for Samsung devices with Android version 9 or higher. Moreover, in the settings of the device itself:
at least 1 fingerprint must be added
Preferred method of unlocking applications should be set to face or iris recognition (Settings - Biometrics & Security - Biometric Settings - Preferred Method).
On some Samsung devices, biometric login will not be possible. For example, on the Samsung A50. This is due to updates directly to the phone software. In this case, it is necessary to wait for the update of the phone system, since it is possible that this problem will be fixed by the manufacturer.
The number of unsuccessful attempts to log in using a fingerprint or biometric data is 4-5 (depending on the mobile device), when blocking the entrance to the application using a fingerprint or biometric data, other login methods are not blocked.

Internet - notifications are received in the form of notifications, viewed and stored in the application (to receive notifications, a mobile device must be connected to the Internet).
SMS notification - notifications are received in the form of notifications, viewed and stored in the application (To receive notifications, you do not need to connect your mobile device to the Internet. This notification channel is available only in the application for Android OS versions 3.7.3.309 and below.).
SMS - notifications come in the form of SMS messages to the phone number to which the application is registered, they are stored in the memory of the mobile device (like ordinary SMS messages).

For Huawei P8, Y7 models:

Settings - Notifications and status bar - Notification manager - M-Belarusbank - enable banners, activate priority.
Settings - Battery - Disable applications after locking the screen (or something similar) - deactivate the option for the application.

For Huawei P9 models:

Settings - Notifications and status bar - М-Belarusbank - activate all fields.
Settings - Applications - M-Belarusbank - Battery - deactivate the option for the application.

For versions below Android 5:

Settings - Protected applications - Mark the M-Belarusbank application as protected.
Energy saving - Activate the “Smart” energy saving mode.

For Android 7.8 versions:

Settings - Applications and notifications - Notification manager - М-Belarusbank - activate all switches, set “Notifications on the lock screen” - “Display”.

In the settings of the mobile device, the following actions are required:

For versions below Android 5.6:

Settings - Sounds and notifications - Application notifications - M-Belarusbank - activate priority.

For Android versions 7, 8:

Settings - Notifications - activate the option for the M-Belarusbank application.
Settings - Notifications - In the upper right corner, the "Advanced" button - M-Belarusbank - activate "Allow notifications", set the priority, deactivate "Show without sound", activate the option "Show content" on the lock screen.

In the standard application "Security", you need to perform the following actions:

Battery - Power saving mode - deactivate.
Battery - Power saving mode - deactivate the “Off. network in standby mode ”.
Battery - Super Mode - Deactivate.
Battery - Super mode - activate the “Software enabled in super mode” function for the M-Belarusbank application.
Permissions - Application notification - activate all options for the M-Belarusbank application.
Permission - Run in the background - M-Belarusbank and Google Play Service applications - allow work in the background.
Permission - Software permissions - select the M-Belarusbank application and activate the "Notification" and "Show on lock screen" options, set the "Run in background" option - "Allow work in the background".

Deactivate power saving mode.
Restart your phone.
Connect your mobile device to the Internet.
If the battery percentage is low - the mobile device may start saving energy and not receive notifications - in this case, you will need to charge the phone.

You need to connect your mobile device to the Internet.
If the mobile device is connected to the Internet in its settings, you need to do the following:
“Settings” - “Applications” - “M-Belarusbank” - “Notifications” - activate all options - select “Banner”.

The ability to conduct transactions without using the Internet (via SMS) is available in the application for Android OS versions 3.7.3.309 and below, and is carried out as follows. If you disconnect your mobile device from the Internet and click on any button that sends a request (for example, “Pay” or update the card balance), a pop-up window will appear that will offer to send a request via SMS.

No. Mobile devices without a GSM module, including mobile devices with the listed operating systems, can work (transmit requests / data) exclusively over the Internet.

Data retrieval error can occur for the following reasons:

Re-registration to another device. The application can work correctly only on 1 device. As soon as the application is registered on the second device, the registration on the previous one becomes inactive. In this case, you need to re-register on the device on which the application was used before re-registration. And then reactivate the card.
Lack of internet. If you are using Wi-Fi, then try switching to mobile data. And vice versa. Also, be sure to check your Internet connection, for example by accessing the Internet through a browser. If the search fails, it means that the mobile device is not connected to the Internet. In this connection, it is required to connect the mobile device to the Internet, or to make a request via the SMS communication channel (the option is available only in the application for Android OS versions 3.7.3.309 and below!). To do this, you must disconnect the mobile device from the Internet and perform the operation in the application via SMS (i.e., when attempting to carry out the operation, an error will be displayed when connecting to the Internet with the ability to perform the operation via SMS). The successful status of the operation will confirm the problem of connecting the mobile device to the Internet. In this case, you need to contact your Internet service provider to solve the problem.
In the phone settings, there may be traffic restrictions on Wi-Fi or Mobile data transfer for the M-Belarusbank application. Therefore, it is necessary to deactivate the mode of restricting Internet traffic in the settings of the mobile device. For example, on Xiaomi devices, you need to do the following: go to the standard application “Security” - “Traffic” - “Data transfer” - activate Wi-Fi and 3G / 4G modes for the M-Belarusbank application.

Internet traffic for an application can be blocked by third-party applications, such as ad blockers AdGuard, AdBlock, Kaspersky antiviruses, Dr.Web, etc. Such applications must either be removed or configured accordingly.
After restoring the application from a backup (backup). The application is not working after that. In this case, you need to delete it, download it again, register and activate the card.
In the Wi-Fi settings of the router, port 16200, which is responsible for connecting to the Internet network for the M-Belarusbank application, can be disabled. In this case, you need to remove the restrictions set by the system administrator in the router settings.